FAQs

MERCH:

Orders are printed and shipped from the mainland Europe, the UK or the USA.

Dispatch time is usually 3–5 working days.

Standard UK shipping for V’s Club members is a flat £8, I’ll take on any additional shipping costs — my little thank you for being part of the club.

Every piece is made to order, which means no overproduction and a more sustainable way of shopping.

Because everything is made to order, I can’t offer exchanges.

If your order arrives damaged, misprinted, or the wrong size due to an error, please email info@vivianpanka.com

Wash clothes inside out, gentle cycle, at 30°C (cold wash preferred).

Avoid tumble drying to keep prints and embroidery looking their best.

Tumblers: hand wash recommended to keep them looking fresh (not suitable for dishwasher or microwave).

This shop is run by just me, so I appreciate your patience.

💌 Questions or feedback?

Just drop me a message. I want you to love your V’s Club merch as much as I do.